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Currency

All transactions are processed in NZD.

Shipping and Delivery Policy

Please visit www.greeneden.co.nz for details
Please note as the system does not support different delivery fees for different products shipping to different delivery areas, the flat rate may be not right. We have listed the shipping fee in the listings if it is different with flat rate. Please pay the listed shipping fee instead of the flat rate.

Goods will only be dispatched once the full payment (including the correct courier charge)
is received. If you do not receive your parcel within 5 Working days, please contact us and we will track your parcel.
We DO NOT deliver to PO Boxes.

Click and Collect Policy

Please note not all products listed here are available at both of our Depots in Auckland and Tauranga, please ask before you come.
Green Eden try our best to update the stock information in time. We refund the money you paid if running out of stocks, Green Eden will not take any other responsibility.

Customers are welcome to pick up the goods at the following pickup depots and time:

Auckland Pickup Depot
- Address: unit D, 587 Mt Eden road, Mt Eden, Auckland
- Open Hours: 1pm – 6pm from Monday to Friday (excluding public holidays), other times by appointment.
- Contact Phones: (09)6368606 or 021668073.
- sales@greeneden.co.nz

Tauranga Pickup Depot
- Address: 1 Kauri Street, Gate Pa, Tauranga
- Contact phone: 021826628
- Open Hours: by appointment only
- sales@greeneden.co.nz

Please visit www.greeneden.co.nz for details

Customer Service Policy

Please visit www.greeneden.co.nz for details


Warranty:

Green Eden Online will meet our obligations under the Consumer Guarantees Act.

The Warranty and Repair Guide applies to the following products only:

- All bikes with an IMEI/ Serial Number carry 12 months return to base warranty, but does not cover normal worn parts and any damage caused by improper use. We will take reasonable steps to fix the problem before offering replacement.
Defective goods must be reported by email in 5 days after delivery.
If goods are defective we will supply you a replacement on the return of the defective goods at our cost if it is under warranty.

- Warranty Periods start from the date of purchase.

Repair:

All warranties are return-to-base warranties. Green Eden Online is not liable to cover the
delivery fee for sending back the item. Contact must be made prior to returning the
product and a job no will be provided. Items to be serviced might be sent to an
independent service agent for assessment. Please note that repair technicians only
work form Monday to Friday, and no repairs can be serviced on weekends and public
holiday.

All items will be repaired if possible and repairs carry a 30 Day Warranty on specific
work done regardless of warranty status. The assessment and repair process may take
5-15 working days, subject to the availability of parts and technicians. A similar
specification might be offered as a replacement. Accepted replacement carries the
warranty of the original purchase.

Warranty Applicability:

Warranty conditions are applicable if:

The device is within the warranty period, and the device has failed due to faulty parts
within the warranty period; and the device fault is covered under warrant; and the
device and its accessories have been handled properly for their intended use, in
accordance with the operating instructions.

Warranty conditions aren’t applicable and device isn’t repairable if:

The device is outside the warranty period; or the device fault isn’t covered under
warranty; or there is evidence of repair of tampering by an un-authorized person.

Faults not covered under warranty include:

Liquid/ Moisture damage; Physical/impact damage; Power surge damage; Rough
handling; unreasonable use or exposure to harsh environments such as extreme
temperatures; direct sunlight and excessive dust; faults caused by the use of nonoriginal accessories; faults caused by the use of non-original accessories; faults caused by system modification( rooting, jail-breaking, and installation of custom roms); faults caused by third party applications; faults due to normal wear and tear of
the device.

Liquid/Moisture damage:

Liquid damage refers to any signs of corrosion that may be present in the device, on a printed circuit board, component or user interface. In some cases, the liquid damage may not be visible to the naked eye but can be detected with the use of a professional microscope. Liquid damage causes “latent damage” to the circuitry, meaning that although the device may appear to be operational, there is internall degradation to the circuitry which may result in a later failure. Possible cause of liquid/moisture damage may include: Rain exposure, Immersion in liquid, Exposure to excessive perspiration, Exposure to steam/excessive humidity; condensation (When moving from a cool or air-conditioned environment into a warmer humid environment).

Exchange, Returns, and Refunds Policy

Please visit www.greeneden.co.nz for details
Return Policy:

- Goods can be exchanged or Credited within 3 days of delivery provided that they
are returned undamaged, unused and in their original packaging. Contact MUST be
made directly with Green Eden Online for approval prior to returning. Freight charges
are not refundable. We do not provide refunds for CHANGE OF MIND.

- Any Faulty and/or damaged products must be reported within 3 days of delivery;
we will immediately replace or repair the faulty/damaged item. Green Eden Online is
not liable for any claims made after that time frame. So please check the product
as soon as you receive it. IF you suspect your product has been damaged during
delivery please do not throw away the parcel or cover in which the product came
as Delivery Company will need to inspect it.

- If you received the wrong product, we apologies and you are more than welcome
to an exchange or refund. We will organize the return of the product and will send
you a replacement as soon as possible.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .